Privacy Policy

1. Overview

This Privacy Policy explains how Rental Home Automator, LLC (“Company,” “we,” “us,” or “our”) collects, uses, and shares information when you use our software, applications, and services (the “Services”).

By using the Services, you agree to this Privacy Policy.

2. Information We Collect

We collect information in the following categories:

2.1 Information You Provide

When you use the Services, you may provide:

• Name and contact information (e.g., email address)
• Account credentials (username, password)
• Billing information (processed by third parties such as Stripe)
• Support communications

2.2 Device and Automation Data

Because the Services control and monitor smart devices, we collect and store:

• Lock codes created or managed through the Services
• Device status and history (e.g., lock state, temperature, sensor data)
• Automation logs and execution history
• Webhook and event history
• Alerts and system activity

This data is necessary to operate the Services.

2.3 Calendar and Integration Data

We collect data from third-party integrations you connect, including:

• Calendar data (e.g., iCal feeds, booking platforms such as Airbnb)
• Event timing and reservation details
• Integration metadata required to trigger automations

2.4 Third-Party Integration Data

When you connect external services (e.g., smart home platforms), we may receive:

• Device information
• Device state and event data
• Access tokens used to interact with those services

We do not store third-party account credentials (such as passwords).

2.5 Automatically Collected Information

We automatically collect certain technical information, including:

• IP address
• Device and browser type
• Usage activity within the Services
• Log and diagnostic data

2.6 Analytics and Support Tools

We use third-party tools such as:

• Google Analytics (for website usage insights)
• tawk.to (for customer support and chat)

These tools may collect usage and interaction data in accordance with their own privacy policies.

3. How We Use Information

We use collected information to:

• Provide and operate the Services
• Execute automations and device commands
• Synchronize calendar events and triggers
• Monitor system performance and reliability
• Provide customer support
• Improve and develop our Services
• Communicate with users about their accounts or service updates

4. How We Share Information

We do not sell your personal information.

We may share information in the following situations:

4.1 Service Providers

We share data with trusted service providers, including:

• Payment processors (e.g., Stripe)
• Cloud hosting providers
• Analytics providers (e.g., Google Analytics)
• Customer support tools (e.g., tawk.to)

4.2 Third-Party Integrations

Information may be shared with third-party platforms you connect (e.g., smart home systems) to enable functionality.

4.3 Legal Requirements

We may disclose information if required to:

• Comply with legal obligations
• Respond to lawful requests
• Protect our rights or users

5. Data Retention

We retain your information:

• For as long as your account is active
• As necessary to provide the Services
• As required for legal, security, or operational purposes

When no longer needed, data is deleted or anonymized where possible.

6. Data Security

We implement reasonable technical and organizational measures to protect your information.

However, no system is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have rights to:

• Access your data
• Correct inaccurate data
• Request deletion of your data
• Request a copy of your data

You may also:

• Update your account information at any time
• Request account deletion by contacting us

8. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain functionality
• Analyze usage
• Improve user experience

You can manage cookie preferences through your browser settings.

9. International Data Transfers

Our Services are operated in the United States.

If you access the Services from outside the U.S., your data may be transferred and processed in the United States.

10. Children’s Privacy

The Services are not intended for individuals under 18.

We do not knowingly collect data from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

Continued use of the Services after changes constitutes acceptance of the updated policy.

12. Contact Us

Rental Home Automator, LLC
Email: [email protected]

If you have any questions about this Privacy Policy, please contact us.