The Top 6 Problems with Smart Devices at Short-Term Rentals (And How to Solve Them)

Smart home technology has rapidly become a cornerstone of modern short-term rental management. If you’re a host or property manager, it’s essential to understand the problems with smart devices at short term rentals and how to avoid common pitfalls.

From smart locks and thermostats and valves, these devices promise increased efficiency, convenience, and control for hosts. However, these benefits come with their own set of challenges—especially in short-term rental environments where user turnover is high and expectations are even higher. Here’s a closer look at the top issues—and actionable solutions to keep your tech working for you, not against you.

1. Connectivity Problems

Problem: Wi-Fi instability is one of the most common issues in short-term rentals. When too many smart devices connect to a single network or when the internet signal is weak, devices can drop offline, leading to guest frustration.

Solution: Use a dedicated smart home hub (such as the Aeotec SmartThings Hub) that connects via Ethernet to separate device traffic from guest internet use. You could also consider upgrading to a high-quality mesh Wi-Fi system like UniFi to ensure strong, stable connectivity throughout the property.

2. Compatibility Conflicts

Problem: With countless smart home brands and protocols (Z-Wave, Zigbee, Matter, Thread), getting all your devices to communicate seamlessly can be tricky.

Solution: Choose a smart hub that supports multiple protocols, like Aeotec’s Gen 3 hub. This creates a unified system that can bridge the gap between devices. Before purchasing new gadgets, research their compatibility with your existing setup to avoid integration issues. Also make sure you consider the placement of your devices around the home or you have a sufficient mesh network designed to provide coverage to all your devices.

3. Privacy Concerns

Problem: Guests are increasingly wary of smart devices invading their privacy—especially with items like security cameras or voice assistants.

Solution: Be transparent. Let guests know which devices are present and where they are located. Disable or remove non-essential devices from private spaces and provide an opt-out for guests who prefer a lower-tech experience. Always follow local laws and hosting privacy guidelines (like Airbnb’s privacy policies).

4. Maintenance and Firmware Updates

Problem: Smart devices require regular updates to stay secure and functional. For busy hosts managing multiple properties, this can become a logistical nightmare.

Solution: Automate updates where possible through app settings. Set a regular schedule to check firmware versions and replace batteries. When selecting devices, opt for hardwired models to eliminate the need for batteries, minimize downtime and reduce ongoing maintenance needs.

5. Guest Usability Issues

Problem: Many guests are unfamiliar with smart home technology, which can lead to confusion, frustration, and negative reviews.

Solution: Choose user-friendly devices that are intuitive to operate. Provide clear, concise instructions—ideally with visual aids or QR codes for digital guides. Enable limited guest control, such as temporary access to smart locks or thermostats, while retaining the ability to reset settings after checkout.

6. Rapid Technology Obsolescence

Problem: Smart devices evolve quickly, and what works today may not be supported tomorrow.

Solution: Future-proof your rental by choosing devices from reputable brands that offer long-term support and frequent updates. Invest in systems built around flexible, expandable platforms. Use a smart home hub that can connect all of your devices to one central management system. For trusted recommendations, visit Rental Home Automator’s list of recommended devices, tested specifically for short-term rentals.

While smart technology can greatly enhance your rental’s efficiency and guest experience, understanding the problems with smart devices at short-term rentals is key to leveraging them successfully. A poorly configured system can hurt your reputation, while a smart setup tailored to the unique demands of short-term stays can boost both guest satisfaction and profit margins.

Looking to simplify your setup? Rental Home Automator offers expert guidance, tested product recommendations, and smart rental automation tools to help you avoid these pitfalls and streamline your hosting experience.